SNS Pocket: SCTAP

Type of Business: Sole Proprietorship

Name: Pocket and Fantasy Name: SNS Pocket

Address: We will disclose without delay upon request.

Phone: +81 080-9732-1062 (Japan)

Business Hours: 10 AM to 6 PM (except weekends and holidays)

Email Address: gabriel@snspocket.com or help@snspocket.com

Chief of Operations: We will disclose without delay upon request.

Additional Fees:

There are no additional fees for our services, all taxes are included at the time of product purchase, and the final price is displayed to everyone.

Return and Exchange Policy: All our users must have a fair refund policy.

Returns and exchanges requested by customers:

Services without problems:

- Before dispatch: You can cancel your order by pressing the "Cancel" button on the website.

- After dispatch: It will only be possible to refund or exchange unopened items for items of equal or lesser value if you contact the customer support center available in the members' area of the website, within 10 days after the service request.

Services with problems:

- Contact the customer support center +81 080-9732-1062. We will refund or exchange for new products with no additional taxes.

- Items before dispatch: you can cancel your order by pressing the "Cancel" button on the website.

- Items after dispatch: it will only be possible to refund or exchange items of equal or lesser value if you contact the customer support center.

Returns and exchanges of defective goods and services:

- Contact the customer support center +81 080-9732-1062. We will refund or exchange for new products with no additional taxes.

Delivery Times: When services are delivered to the customer or when the service is provided after the customer has placed an order. Orders will be processed within 3 to 5 business days. Products should be received within 14 days and will be available as soon as you place the order.

Accepted Payment Methods:

- Japan: Stripe, Paypal, PayPay, LINE Pay, AU Pay, Softbank PAY, Kombini Pay

- Worldwide: PayPay, Binance, Cryptomus, Coinpayments, Stripe

- Brazil: Mercado Pago, ExPay Brasil, PayPal, Stripe

Payment Period: All credit card payments are processed immediately. Also, all other payment methods will be processed immediately through the use of the API provided by each specific payment method. All payments are processed by their respective gateways, we do not store any personal customer information, such as: card numbers, passwords, emails. All amounts indicated on the product page found in the internal and external area of the website.

Transparency:

Name: Pocket

Website: snspocket.com

Services Offered: SaaS (Software as a Service) platform for social media account management with digital marketing functionalities, including ad creation and management, email marketing campaigns, and performance analytics.

Solution Architecture:

- Frontend: Developed in React, ensuring a dynamic and responsive user experience.

- Backend: Built with Node.js and Express, supporting scalable operations and real-time communication.

- Database: MongoDB for unstructured data storage and PostgreSQL for relational data, providing flexibility and performance.

- Hosting and Infrastructure: Deployed on AWS using EC2, S3, and RDS, with load balancing via ELB and auto-scaling through Auto Scaling.

Integration with Stripe:

- Payment Processing:

- Stripe API: Using Payment Intents and Setup Intents APIs to process payments and configure payment methods.

- Webhooks: Implementation of webhooks to handle events such as successful payments, payment failures, and subscription updates.

- Security: Utilizing Stripe Radar for fraud prevention and PCI-DSS compliance for secure payment data handling
- Billing and Subscription Management:

- Stripe Billing: Configuration of monthly and annual subscription plans, managing plan upgrades/downgrades, and prorated calculations.

- Customer Portal: Integration with the Stripe Customer Portal to allow customers to manage their subscriptions and payment methods.

- Reporting and Analytics:

- Dashboard: Development of custom dashboards using Stripe API data for monitoring financial KPIs and revenue reports.

- Data Export: Automation of financial data export for external analysis and integration with BI tools like Tableau or Power BI.

User Flow:

- Onboarding:

- Account creation and initial setup through an intuitive interface.

- Payment method setup and subscription plan selection via Stripe.

- Daily Use:

- Access to the control panel to manage marketing campaigns, create and schedule posts, and monitor performance metrics.

- Receiving periodic reports and personalized alerts on campaign and subscription status.

Security and Compliance:

- Authentication and Authorization: Implementation of multi-factor authentication (MFA) and OAuth 2.0 for secure platform access.

- Compliance: GDPR compliance for the protection of user personal data, along with local privacy and security regulations.

Scalability and Maintenance:

- CI/CD: Continuous integration and continuous delivery (CI/CD) pipeline set up with Jenkins and GitHub Actions for automated deployments.

- Monitoring and Logging: Utilizing ELK Stack (Elasticsearch, Logstash, Kibana) and AWS CloudWatch for real-time log monitoring, performance, and alerts.